Quality Manager (Marketing)

The Quality Manager is the management representative who plans, coordinates, and directs quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinate supervisors

Job Responsibilities:
• Serves as the main point of contact for customer issues and relations
• Ensures that processes needed for the quality management system are established, implemented and maintained.
• Reports to top management on the performance of the quality management system and any need for improvement.
• Has responsibility for product quality and shall have the authority to stop production to correct quality problems.
• Ensures the promotion of awareness of customer requirements throughout the organization
• Directs activities to develop new policies and procedures to achieve quality requirements.
• Forecasts operating costs of department and directs preparation of budget requests.
• Resolves problems using solutions that involve new techniques, technologies, or concepts.
• Provides direction and example for interpretation and application of company policies and procedures to the quality activities.
• Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
• Maintains a working knowledge of new technologies which may improve operations, and develops recommendations accordingly while ensuring proper quality controls are in place
• Promotes Continuous improvement of the processes
• Serves as the QSM Management Rep for IATF 16949/ISO 9001 certification
• Tracks and communicates warranty claims issued to the Manning facility
• Supports Site Manager as backup when needed
• Serves as the quality representative for the Manning plant in cross functional meetings with corporate engineering and purchasing
• Utilizes the AIAG Core Tools as guides for achieving quality objectives (PCP/APQP/pFMEA/SPC)
• Ability to travel with minimal notice in the event an issue arises at a customer
• Must be able to learn all facets of the Meritor product line so as to offer customer guidance when needed
• Ensures that the current metrology process is current and meets all required certifications
• Must become efficient in the Meritor reporting systems as defined by Corporate Quality (Windchill, MOS, Reliance System, SharePoint and ETQ)
• Bachelor's degree Required
• Minimum of 5 years in Quality Management activities required
• ASQ, CQE or CRE a plus
• Experience implementing and/or have experience with IATF 16949, ISO 9000, and/or ISO 14001 required.
• Experience in all aspects of quality (plant level supplier product development and launch, customer satisfaction and warranty)
• Product planning responsibility
• IATF 16949 / ISO 9001 Lead Auditor certification Supervisory experience in Quality preferred
• Basic GD&T knowledge and blue print reading required
• Six Sigma (Green Belt/Black) preferred
• Problem solving (8D/A3) Methodology required.
• Heat Treat and Metrology experience required.