ZEALANDIA HOLDING COMPANY
Guest Services Representative (Administrative)
Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?
LaTour Hotels and Resorts (LHR) is hiring Guest Service positions at our Coconut Malorie Resort location in Ocean City, Maryland!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more!
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.
The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.
The GSR may also:
LHR's Core Competencies
Knowledge & Skills
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs. or less
Over 100 lbs.
12 lbs. or less
The GSR works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.