(Remote) Support Analyst (Biotech)

Join a community where people come first. Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number: you are part of a culture that values continuous learning, mutual support, and personal growth.

As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story.

This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn.

If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply.

This role is looking for candidates based in Atlanta, Georgia, with required travel one week per month. Travel includes one week on-site in the DeKalb utility area and one week in Atlanta, with the remaining time remote from home. Additional travel may include annual group meetings in Vermont.

What your impact will be:

• Handle support calls or tickets.
• Install and update product line applications, integrated third party applications, and operating system and database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collect detailed information to categorize requests and establish a method of resolution.
• Document all customer communication through tickets.

What we are looking for:

• Minimum one year of customer service experience in a technical environment or relevant experience.
• Proven problem-solving abilities.
• Strong verbal skills and exceptional written communication.
• Experience in technical documentation.
• Ability to multi-task effectively.
• Ability to work independently with minimal supervision.
• Provide onsite attention and support for specific clients. Travel and onsite visits are required.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Systems and Software:

Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here (https://www.ssivt.com/) to learn more about Systems and Software!

#LI-DNI