Zingerman's Bakehouse, Inc.
Bakehouse Retail Sales (Finance)
Does giving great service to customers and co-workers make your day?
Would you love to sell our great breads, pastries, cakes, and savory items?
Do you love working as a part of a team to deliver an exceptional customer experience?
If you answered yes to these questions, then apply to join the Bakeshop team!
What are the requirements and skills needed for this job?
Experience:
To be considered for this position all applicants must have one of the following criteria:
Previous experience working in retail sales, sales, or customer service
Ability to clearly communicate or demonstrate sufficient ability to meet the essential job functions of this position through other personal/professional or educational experiences
Availability:
Up to 8 hour shifts
Shift times may vary between 7am-7pm
Full-time, 32-40 hour work weeks
Available to work at least 1 weekend day (Saturday, Sunday)
Full availability in November and December (we don't take any extra time off during these months)
Physical Demands:
Able to lift up 50 pounds repeatedly during an 8 hour shift
Standing, lifting , twisting, turning, reaching, and bending for duration of an 8 hour shift
Repetitive motion
Some indoor/outdoor work required when delivering orders to Curbside pick-up customers
Essential Job Functions:
Treats customers and co-workers with courtesy and respect
Able to find out what the customer wants
Assist guests with product selection and product knowledge accurately, politely, and enthusiastically
Provide great service over the phone
Able to accurately handle purchases using our Point of Sale system, credit card machines, and cash handling
Ability to learn our product rotation, order system and schedule to accurately take and place orders
Willingness and ability to learn about our products and effectively and enthusiastically communicate information to our guests
Follow all store opening and closing procedures
Maintain clean work environment
Disposing properly of trash and recyclables
Packaging Product
Stocking product and maintaining signage
Operating bread slicer and using sharp knives
Grinding, scaling, and brewing coffee
Able to work well under pressure of deadlines
Work in a clean and organized fashion
Follow clearly documented food safety procedures
Able to perform detail oriented work with a high level of accuracy
Take direction from multiple leaders
Communicate at a high level within the department and Bakehouse
Complete detailed training requirements that can take up to 1.5 years
Attend and participate in department and business huddles (meetings)
Must be able to arrive to work on time
Success Patterns and Desired Characteristics:
Passion for great food and great service
High energy level/ Able to present enthusiasm at all times
Exhibits desire to learn
Positive attitude
Good interpersonal skills
Works with a sense of urgency and enjoys a fast paced environment
Enjoys working on a team
Good follow-through skills
Able to read English
Able to sufficiently communicate in English
Able to follow through with verbal instructions
Able to understand organized systems
Able to deal successfully with multitasking and high stress situations
Excellent attendance and punctuality
Flexibility with schedule
Has reliable transportation
Likes to have fun at work!
Are there any benefits or perks?
Company contribution to health insurance (for full time crew after 90 days of service)
401k match (after eligibility requirements are met)
Free BAKE! classes
Up to 5 free loaves of bread each week
Up to 65% discount on baked goods from the Bakehouse
Discounts at other Zingerman's businesses (for all crew out of basic orientation)
Paid training
Paid lunch breaks
Paid time off
$1 sandwiches and/or salad made on site for employee lunch
25% reimbursement on any massage
Who are we?
Zingerman's Bakehouse is a wholesale bakery, retail shop, and baking school for home bakers. We sell to specialty food stores, cafés and restaurants in southeastern Michigan as well as selling to Zingerman's Mail Order, who ships our baked goods everywhere in the United States. We are dedicated bakers and food lovers committed to making and selling the best breads, pastries and cakes we can imagine. We are real artisan bakers, meaning we use traditional methods and flavorful ingredient to make our food.
Where are we?
Zingerman's Bakehouse is located on the south side of Ann Arbor at 3711 Plaza Drive. While there is a bus stop within walking distance, the Bakehouse is NOT located on AATA bus route.
Who are we hiring?
The Bakehouse is looking for retail staff. Shifts are around 8 hours between 7am-7pm. We are looking for team members who are available to work weekends and holidays.
What's the hiring process like?
You can expect to hear from us within two weeks of submitting your application either by email or phone. If selected, you may receive a phone interview, an in-person interview, and/or a trial shift (working interview). From there, you will hear from us to either offer you a position or let you know we are moving forward with other candidates. Our goal is to keep you informed along the way!