AMOSKEAG HEALTH
Medical Assistant (Finance)
Responsible to the Chief Medical Officer or his/her medical provider designee for clinical supervision.
Responsible to the Medical Assistant Manager for administrative duties, such as work schedule and time card completion.
Other relationships: Works closely with Medical Records, Nurses and other Clinical Team members.
RESPONSIBILITIES & AUTHORITIES:
Works as an integral member of the health care team.
Prepare client to see medical provider, collects and records data for health history to include height, weight, blood pressure, pulse, temperature, respiration, medication, and allergies, as indicated. Prepares room based on reason for client visits. Anticipate provider's needs and follows through on treatment protocol within their role. Prepare medical record for visit, reviewing protocols due.
Responsible for coordinating transportation of laboratory specimens to the reference laboratory as trained.
Assist provider with procedures. Acts as a chaperone when necessary.
Assist patient in identifying and seeking help for specific problems. Provide education, within their scope, regarding health issues the patient is involved with. This will be under the direction of the M.D.
Under the direction of the provider, assists with routine follow-up.
Schedule additional laboratory tests and makes outside referral appointments (to the hospitals) with direction from the medical provider. Records pertinent data in the medical record and utilize appropriate tracking system.
Assist in contacting patients for follow-up on missed appointments, recall testing, and outside referral appointments.
Assist with various prevention clinics, to include but not limited to, flu shot clinics.
Routinely stock rooms, order necessary supplies and prepare contaminated instruments for re-sterilization following OSHA exposure control guidelines.
Observe laboratory technique as trained.
Assume responsibility for special projects.
Participate in the orientation of new personnel to medical assistants' functions.
Attend and participate in Amoskeag Health staff meetings and other meetings as directed; to include involvement in committees as requested. If absent, responsible for reading minutes of meetings and signing the documentation.
Attend mandatory safety-related and infection control in-services as designated by the Senior Management Team.
Sensitivity to cultural diversity of population served. Maintain client age-related competence
Call Center Duties as assigned. Including, but not limited to:
Handling all incoming calls, make/change appointments, referral issues, result requests, refill requests, other transportation contracts.
Reschedule patients when providers are out, pap/mammo entry & f/u, standing order refills, test result follow-up (non-complex).
Serve as a resource MA, handling all walk-ups for an initial assessment of purpose/need. All Spanish Calls (if bilingual), F/U no shows, future flag reminders (health maintenance/chronic disease), pre-load data (non-immune), handle patients requesting "letters".
Other desk top duties as they arise.
Other duties as assigned by supervisor.
KNOWLEDGE/SKILLS/ABILITIES:
In addition, individual must possess these knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.
Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
Ability to express or exchange ideas by means of the spoken word.
Ability to receive detailed information through oral communication and make fine discrimination in sound.
Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
Excellent written, verbal communication and social skills.
Ability to endure periods of heavy workload or excessive stress.
Ability to wear equipment such as safety glasses, gowns, etc.
Knowledge of data base and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
Ability to transport self to meetings, event and affiliated vendors.
Not substantially exposed to adverse environmental conditions.
Based on the mental requirements of the position, please check below the ADA statement that best fits the position. Choose ONLY ONE from below:
Requires the ability to understand and follow simple instructions and to use simple equipment involving few decisions.
Requires the ability to perform repetitive or routine duties working from detailed instructions and understand procedures. Requires the making of minor decisions.
Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.
Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures. Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy.
Requires the ability to plan and perform difficult work where only general methods are available. Involves highly technical or involved projects, presenting new or constantly changing problems. Requires outstanding judgment and initiative in dealing with complex factors not easily evaluated, also making decisions for which there is little precedent.
Requires the ability to plan and perform complex work that involves new or constantly changing problems where there is little accepted method or procedure. Involves participation in the formulation and carrying out of policies, objectives and programs for major divisions or functions. Considerable ingenuity and exceptional judgment required to deal with factors not easily evaluated, interpret results and make decisions carrying a great deal of responsibility. Direct and coordinate the work of subordinate supervision in order to attain objectives.
REVIEWED AND REVISED: 10/2019
QUALIFICATIONS:
Education/Training:
High School Diploma and completion of a Medical Assistant Program, or equivalent medical training.
Prefer experience in an ambulatory health care environment.
CPR Certification required.
Bi-lingual skills helpful.
SALARY RANGE: Non-exempt position
This is a CATEGORY 1 job (with regard to OSHA):
Reasonably anticipated exposure to blood and body fluids in completing this job.
Educated regarding "Enforcement Policy & Procedures for Occupational Exposure to Tuberculosis", including use of NIOSH approved high efficiency particulate air (HEPA) respirators.
Amoskeag Health is an Equal Opportunity Employer (EOE)
Revised 06/2002; 11/2008, 6/12, 3/13, 10/19
Medical assistant Core Duties
1) Patient set up
Room patient within time expectation
Vital signs
weights, blood pressures, pulse EVERY VISIT
if cough or shortness of breath, respiratory rate and pulse ox
, heart rates and respiration's at ALL SICK VISITS
disease process specifics as needed i.e... pulse Ox, EKG if chest pain & heights
Review allergies
Identify medication refills, pulling and logging out meds.
Check assessment and plan from last visit
Write in the CHIEF COMPLAINT
Undress the area to be examined i.e.… remove shoes and socks of diabetic patient; remove shirt and bra for breast exam.
WCC: ask questions on forms following vital signs screen; BP at age 3 yrs old
Chart weight, height and head circumference on graph and mark percentages in logician
Check to see if vision and hearing screens are needed (based on age)at least once prior to school age
Set up next appointment according to routine schedules
Prenatal: monthly until 28 weeks, 2 weeks until 36 and then weekly
WCC: at 1,2,4,6,9,12,15,18 and 24 months then yearly
Order and print lab work
2) Send normal letters, No-show calls/letters and scheduling within 2 days of receiving
Update Med lists
Update problem lists
3) Stock rooms monthly or as needed
4) Wrap and sterilize instruments at scheduled time
A) Review and know name of instruments
5) Phone expectations
Begin phone notes for each call
Desktop assistance- call backs, making appointments, assist with forms
Call medications into pharmacy