Support and Optimization Associate - Day Shift - 1212 Deming Way (10010) (Information Technology)
Join the #1 hospital in Wisconsin!
We are seeking a Support and Optimization Associate to:
- Assist with system analysis, design, and implementation of software systems where applicable.
- Install and support applications and vendor applications systems.
- Work with users at various levels of the organization to determine operational needs and information processing options.
Education:
Minimum – Associate's Degree (relevant work experience may be considered in lieu of).
Preferred – Bachelor's or Master's degree in Healthcare, Information Technology, Business, or related field strongly preferred.
Work Experience:
Preferred – One (1) year of relevant experiencec in a healthcare setting.
Licenses and Certifications:
Minimum – EPIC certification for supported modules when applicable within six (6) months of hire.
Preferred – Clinical applications certification or equivalent.
Required Skills, Knowledge, and Abilities:
- Knowledge of and ability to provide analysis and quantitative/qualitative study designs.
- Ability to interact with and work around people.
- Ability to make judgments in demanding situations.
- Ability to react to frequent changes in duties and volume of work.
- Effective communication skills (written and oral communications skills, especially active listening and writing).
- Effective interpersonal skills, including the ability to promote teamwork and ensure a high degree of internal and external customer satisfaction.
- Ability to logically organize details.
- Comfortable accepting responsibility for leading small scale projects from start to finish.
- Ability to manage multiple concurrent activities.
- Ability to clearly communicate technical and/or complex concepts or topics to a lay person.
- Ability to work independently and self-motivate in pursuit of broad objectives.
- Ability to acquire and assimilate new knowledge and skills quickly.
Physical Requirements:
Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.
Work Schedule:
100% FTE, 40 hours per week. This is a day position with core hours between 8:00am – 5:00pm. Occasional overnight, weekend, or outside of standard hours may be required. Hours may vary based upon the operational needs of the department.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
UW Hospital and Clinics benefit
