Northern Trust
Business Process & Product Manager - Investment Operations (Finance)
The Business Process & Product Manager will serve as the primary interface with the Investment Risk and Analytical Services (IRAS) team in the Corporate & Institutional Service business unit, which currently provides the performance calculation engine and front end system for the Performance Reporting platform. In addition, this role will regularly engage with the Wealth Management Asset Servicing team to ensure timely and accurate portfolio accounting data is available throughout the investment reporting platform.
Wealth Management's investment reporting platform is entering a replacement/enhancement phase that requires a Business Process & Product Manager who can develop and execute a strategic vision, while ensuring legacy platforms continue to meet front office needs. This is a flexible role that may wear other hats in support of the Wealth Management National Investment Practice.
Key Tasks
Performance Reporting - Strategy
- Define and lead the implementation of 'ideal state' platform with input from the National Practice and Wealth Management Leadership
- Advocate for Wealth Management interests in ongoing development of current platform
- Understand and respond to industry trends related to performance reporting
Performance Reporting - Oversight
- Lead business case development for capital investments needed to support Wealth Management functionality; monitor implementation program and testing of capital projects
- Own day-to-day relationship with Investment Risk and Analytical Services (IRAS) and oversee performance reporting SLAs
- Establish and oversee data governance standards for investment performance reporting in collaboration with IRAS
- Collaborate with internal teams to improve Wealth Management deliverables, including root cause analysis for recurring performance reporting issues, performance reporting analyst staffing levels and audit optimization of the calculation engine
Performance Reporting - Investment Advisor Support
- Serve as a subject matter expert (SME) for Wealth Management performance reporting functionality
- Facilitate training on new and existing performance reporting functionality in conjunction with IRAS; support the development of user manuals/guides for Wealth Management investment advisors
- Solicit and prioritize investment advisor feedback related to performance reporting issues and/or enhancements
- Liaise between front-office partners and internal providers where needed
Investment Reporting
- Serve as a subject matter expert (SME) for Wealth Management investment reporting capabilities
- Collaborate with project team on the replacement of legacy investment reporting systems
- Facilitate training on new and existing reporting functionality
- Solicit and prioritize investment advisor feedback and/or enhancement requests
- Collaborate with internal teams to improve Wealth Management deliverables (e.g. data quality issues)
Liaise with WM Asset Servicing
- Develop a working knowledge of the portfolio accounting platform and how this data impacts Wealth Management investment reporting
- Partner with Wealth Management Asset Servicing team to ensure monthly data SLAs are met
- Develop procedures for missed SLAs
- Liaise between reporting platform provider and Asset Servicing to remediate portfolio accounting data issues
Serve as a Flexible Resource in the Wealth Management Investment Practice
- Develop a working knowledge of team functions within the Investment Practice
- Develop a working knowledge of front office roles (e.g., Portfolio Manager, Investment Associate)
- Assist CIO and COO on projects as requested
Knowledge and Skills
•Excellent oral and written communication skills are required
•Leadership and organizational skills to manage across disciplines required
•Strong investment operations and asset management or wealth management knowledge
•Role serves as the interface between front office needs and middle/back office teams, so experience/understanding of wealth management ops across front/middle/back office important
•Well organized, detail oriented and disciplined in approach
•Experience of business strategy development to provide long term planning preferred
•Proven track record of managing multiple projects from inception to completion
•Knowledge of capital markets: equity, fixed income, alternative investments, and risk management principles
•High proficiency in Microsoft suite
Qualifications
•10+ years relevant work experience in investments (e.g., portfolio management, front office operations, program management, performance reporting) important
•Investment qualifications/certifications (e.g., CFP, CFA, CIPM) a plus
•Proven leadership and organizational skills to manage across disciplines required
•Excellent oral and written communication skills are required
•Project Management experience preferred
•Advanced Degree and or a plus
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:
•Gender Equality Index Member, Bloomberg
•Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine
We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.