Cust Serv Rep II (Finance)

Under minimal supervision, provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.

• High School Diploma and at least 2 years of experience providing customer service and/or administrative/clerical support.
• Demonstrated experience in customer service, administrative/clerical skills. A Minimum of six months as a Customer Service Representative I or an equivalent combination of education and experience.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Business acumen.
• Ability to work independently, with minimal supervision.
• Strong work ethic.
• General knowledge and understanding of Contractor Connection applications.

• Reviews dashboard for outstanding assignments.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Assists external clients with customer service inquiries.
• Reviews contractor uploads to ensure all documentation is provided.
• Responsible for investigating and processing assignments where no contractor is found.
• Creates new or additional contractor assignments as required.
• Completes customer satisfaction surveys as required.
• Maintain a thorough knowledge of all Customer Service Support Functions.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.