Benefit Resource, LLC
Customer Service Representative (Administrative)
Hybrid opportunity with generous sign on bonus included!
Job Summary/Purpose:
To provide excellent customer service to BRI participants in helping them to best manage their accounts, educate on plan details and be the voice of BRI practices and ideals.
Essential Job Duties and Responsibilities:
• Effectively answer participant inquiries regarding various aspects of their benefit plans in a thorough manner while ensuring a high degree of customer satisfaction.
• Respond accurately and courteously to participant telephone inquiries, live chats, e-mail inquiries, and in- person visits.
• Document participant calls, e-mails and visits using BRI's internal programs/tools.
• Prepare accurate, customized, and well-written explanations for participants regarding various questions regarding their benefit plan.
• Work with other Benefit Resource personnel to resolve participant concerns.
• Regular and reliable attendance is required.
Education and Experience:
• High School Degree or an equivalent of education and experience.
• One year related benefits or employee benefit administration experience preferred.
• Call center or customer service experience is desired.
• Ability to work overtime as needed.
• Occasional weekend work.
• Ability to communicate (orally and in writing) in English with clients, participants and other staff members in a professional manner and with a positive customer service presence.
• Ability to maintain confidentiality of records and information.
• Thorough attention to detail and accuracy of work.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Operations