Fredericksburg Field House INC
General Manager (Finance)
Advance program and product planning, including but not limited to Leagues, Rentals, Youth Programming, Food and Beverage, Tournaments, Events and Membership.
Advance program and product marketing.
Program and product delivery.
Direction of all employees.
Physical operation and upkeep of the facility.
Timely collection of income and control of expenses
Communication with ESM Management Team
B. Specific Responsibilities
1. Advance Program Planning
Programs for every session should be decided upon at the finish of the same session of the previous year and should be based on the success or failure of the just completed programs, necessary improvements and changes, and customer and staff feedback.
The goal for every session is to fill the maximum amount of league, tournaments, events and youth services with programming. Until all time is filled, new programs need devising and implementation.
The final slate of programs should be in place nine months in advance of the session.
2. Advance Program Marketing
Review with staff the success or failure of the marketing efforts for the just completed session.
Review slate of programming for the session for the next year.
Develop marketing strategy for programming.
Direct and supervise staff on execution of marketing plan.
3. Program Delivery
Direct and supervise front desk and other staff so that programs are run timely and efficiently.
Assign responsibility for specific programs to individuals and monitor their management.
Make sure all programs are balanced, schedules fair, and the information is communicated timely and correctly.
Follow up with customers to gain feedback on products and focus on guest retention and product improvements.
4. Employee Management
All employees report to the General Manager.
The GM will make all other employees aware through written instructions of ongoing and seasonal tasks. No employee will go wanting for work for lack of instruction.
GM will direct the employee scheduler for the appropriate skill and quantity of other employees to each week.
GM will work directly with ESM Human Resources with regards to staffing, to include recruiting, hiring, onboarding, training, counseling and termination.
Establish staff culture, morale and vision.
Conduct annual evaluations.
5. Facility Management
All building systems are set correctly for efficient and economic operation.
Direction of maintenance staff to keep facility clean and in good repair.
Direction of front desk staff to keep fields, courts and rooms properly set-up and lined.
6. Income and expenses (AR, AP & Payroll)
Work with ESM Finance Department to manage AR, AP, and Payroll
Supervise, with the ESM Finance Department, the FFH staff and AR/AP employee to ensure all fees collected. Make changes to procedures as appropriate.
Set pricing for all programming.
Work with ESM Finance Department to track and control ongoing expenses; in particular, cost of goods sold, utilities, facility and administrative expenses. Work with Personnel scheduler and Finance Department to control wages.
Ensure that all employees are abiding by proper cash handling procedures.
Monitor profit and loss.
Develop annual budget, allocate funds and monitor monetary outflow.
7. Meeting and Reporting
Meet weekly with other staff members to update and review facility operations and events within a 10-day forecast, as well as discuss new business/events on the horizon
Meet and report biweekly with the ESM Management team