Customer Service Representative (Administrative)
About Us: For nearly 70 years, Toefco Engineering LLC continues to stand behind our coating solutions. During that time we have engineered spray coating solutions for nearly any component you can think of; from tiny O rings to massive holding tanks we've done it all. We've even spray-coated all the hardware in the Statue of Liberty during its restoration from 1984-1986 with our specialty corrosion-resistant coatings. Throughout the years we have made significant infrastructure and technological investments to ensure our growth and commitment to delivering exceptionally coated products.
Overview
To serve the administrative requirements of internal and external customers, and management staff. The position requires maintaining an ultra-high level of internal and external customer satisfaction. Since the position requires a high-level of direct customer interaction, a pleasant disposition and a "whatever it takes" attitude must be exhibited at all times.
Duties/Responsibilities
Order/Job entry
Read and verify information upon receipt of customer purchase order or process request. Contact customer regarding incomplete information.
Due date, shipping address, shipping method, part #, Revision level, Job #, Heat #, lot #, Serial #'s, quote, etc. Match all previously received or on file purchase orders to corresponding jobs when received.
Provide relevant information to shipping and receiving to properly identify customer parts.
Assists Shipping and Receiving operations as required to ensure smooth flow of paperwork for Job Setup
Initiate new part setup
Shipping/Certification process
Review Job Traveler that all required sign-offs have been recorded by shop floor, maintain a log of missed sign-offs.
Prepare the certification/Packing Slip, verify shipping address and method, facilitate getting the certification signed.
Create all shipping documents and prepare all outbound paperwork for shipping and receiving.
Schedule all truck lines.
After jobs have been picked up, match the job packets with proof of delivery, scan and file when needed and prepare job packet to move to pricing.
Miscellaneous Responsibilities
Front desk responsibilities, for walk in customers, interviews, and vendor
Lead for incoming customer phone calls.
Sets ovens for shop floor as needed
Create recerts as needed and approved by quality.
Provide an ultra-high level of customer service.
Contact customers when there are count discrepancies (NMR).
Providing customers with invoices, shipping dates, and status updates.
Maintaining inventory of office supplies/ups supplies and ordering when needed.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Works well within a team to reach department and corporate wide goals.
Ability to communicate effectively with all levels of the organization.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
1-2 years of related clerical/office experience preferred.
Knowledge and experience with ISO 9001 and AS9100 preferred but not required.
Proven ability to work in a fast-paced environment
Physical Requirements:
Prolonged periods of remaining stationary at a desk and working on a computer
Periods of remaining stationary or moving throughout the production facility.
Must be able to lift up to 10 pounds at a time.
Continuing Education:
The individual is encouraged to complete at least 24 hours of job related training per year. This may be accomplished through University-level courses, seminars, continuing education courses, or as approved by the Executive Management Committee.
Travel This position rarely requires travel. However, local and overnight travel may be required occasionally.
Benefits
Medical, Dental, and Vision Insurance
HDHP Plans with Company contribution to H.S.A.
Flexible spending accounts for Medical and Dependent Care
Company paid life insurance with AD&D
Company paid short-term disability insurance
Voluntary life with AD&D for employee, spouse, and child(ren)
Voluntary long-term disability insurance
Supplemental Accident and Critical Illness plans
401(k) matching program
Flexible schedules, generous paid time off, plus 8 paid holidays
Company outings
Employee Assistance Program
Equal Employment Opportunity (EEO) Statement: Toefco Engineering LLC is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other category protected by law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need alternative methods of applying, we will determine an alternate way for you to apply. Please contact our People team at HR@iftww.com or call 800-207-2516 for assistance with an accommodation.
