Epiq Class Action & Claims Solutions
Workforce Specialist (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Data Services is the team within ECA which manages and shepherds data through the entire lifecycle of a class action or similar matter, such as a mass tort claim. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on. Each of these steps will be reflected by and/or have material effect on the underlying case data.
The Workforce Specialist receives work for the department of (~65), assigns out the work and track all tasks through to completion. The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges. The Workforce Coordinator must be a people person to help the team succeed. Additionally the successful candidate will also be a skilled negotiator - negotiating with team members and our clients for resources, timelines, etc. Lastly, the right person is very even keeled - very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
Responsibilities
Assign work that comes into Data Services.
Report daily status on the tasks assigned.
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
Gather and present analytics on work queues, times, etc. to improve process.
Maintain estimates versus actuals (in terms of hours) against budgeted project work.
Understand at any given time the progress of any given project that is currently within the Data Services area of work.
Point of contact for escalating wide spread technical issues or outages.
Requirements
Demonstrated 3+ years direct Workforce Coordinator experience or similar practice.
Strong English communication (verbal and written) skills with a strong customer service focus.
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
Ability to express complex technical and abstract concepts effectively both verbally and in writing.
Ability to interact with all levels of managers and end-users in the organization.
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
Ability to provide statistical analysis on workforce data for a variety of uses.
Ability to handle a large volume of ever changing task assignments with quick turnaround.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.