Program Manager: After-School/Summer Program (Project Management)

1. Bachelor's degree in criminology or humans service related field and 5 years' experience in community juvenile justice/clinical programming OR High School Diploma or equivalent and 10+ years' experience in community corrections.
2. Must have a valid driver's license (Pennsylvania or for state in which resides) and acceptable driving record.
3. Must have acceptable PA State Police clearance, PA Child Abuse History Clearance, and FBI Clearance.

• Administer the policies and procedures necessary for the operation of the Afterschool/Summer Program, including scheduling adequate staff coverage and arranging for coverage during vacations, absences, etc. 
• Must be able to meet the hours of the position, which may include evenings/weekends and on-call hours.
• Participate in the agency hiring procedures of Afterschool/Summer Specialists and other program staff.  
• Participate as a member of the management team that provides supervision and direction to the Afterschool/Summer program staff.
• Mentor and train staff through role modeling and/or effective communication.
• Attend departmental meetings, professional trainings, workshops and conferences to ensure best practices.  
• Develop and maintain positive relationships with referral sources and payers and actively participate in marketing the program.
• Must be able to identify with the agency Mission Statement and support the agency's Core Values. to ensure service delivery aligns with Glade Run's mission: “Founded in Faith and Grounded in Excellence, We Empower Individuals to Experience Personal Wellness and Growth.         

• Knowledge and expertise in the criminal Juvenile Justice System and Corrections
• Conflict Resolution

• Demonstrated ability to be a team player required, including a capacity to work well under pressure. 
• Demonstrates flexibility and resilience in adapting to crises, supporting others, and performing in high-stress environments.
• Proficient in stakeholder engagement, including initiating and managing service contracts, billing systems, and reimbursement procedures.
• Customer Service and Contract Compliance
• Electronic Records and Documentation
• Demonstrates consistent punctuality and reliable attendance.
• Technologically proficient in Google Workspace, especially shared Drive management, Docs, Sheets, EMR, and calendar coordination.
• Must possess demonstrated verbal and written communication skills as well as strong PC skills, including common MS Office applications. 
• Strong leadership in coaching, progressive discipline, and team development.
• Strong communication skills including public speaking, documentation, and customer service.
• Able to arrange for task completion when personal availability is limited, ensuring responsibilities are met.
• Ability to follow and support the writing of program policies and standard operating procedures.

• Must demonstrate strong emotional intelligence, including self-awareness, empathy, and interpersonal skills to effectively lead, support staff, and manage complex social dynamics.
• Must possess and demonstrate  emotional stability to perform essential job functions.
• Ability to work outdoors in changing weather conditions.
• Must have audio/visual/verbal acuity to provide supervision for the clients and to perform essential job functions.
• Must complete and pass Agency Crisis/Physical Intervention training and  have physical dexterity in order to assist in client physical interventions when necessary.
• Must be able to meet the physical requirements of the position: frequently required to stand, reach with hands and arms, talk and hear; frequently required to stoop, kneel or crouch; frequently lift and/or move up to 10 pounds and occasionally up to 20 pounds.

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff
• 401K offerings with agency match at $1.00 per dollar contributed up to 3% of salary
• Agency provided life insurance and long-term disability coverage for full-time staff
• Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection
• Paid mileage reimbursement
• Paid training and administrative time
• Cell phone reimbursement
• Licensure Supervision for FREE!
• Free credentialing assistance
• Quarterly productivity incentives
• Tuition reimbursement for full-time staff
• Flexible work schedules (as applicable)
• Annual merit increases for eligible positions based upon the yearly budget
• New Hire Incentive Bonuses
• Employee Referral Bonus Incentives
• Employee Discount Program
• Approved Agency for Public Student Loan Forgiveness
• Employee Assistance Program
• Partnership with Capella University offering scholarships, tuition discounts, and free professional
• development opportunities
• Opportunities for membership to civic/community organizations
• As of August 31, 2024, a CARF Three-Year Accreditation has been awarded to Glade Run Lutheran Services for the following (programs/services): Case Management/Services Coordination: Mental Health (Adults, Children and Adolescents), Intensive Family-Based Services: Mental Health (Children and Adolescents), Outpatient Treatment: Mental Health (Adults, Children and Adolescents), Outpatient Treatment: Psychosocial Rehabilitation (Adults), Partial Hospitalization: Mental Health (Children and Adolescents)
• Glade Run is Sanctuary certified – we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming.