Epiq Class Action & Claims Solutions
Contact Center QA Specialist (Legal)
It's fun to work at a company where people truly believe in what they are doing!
An interim Quality Control specialist participates in reviewing the overall quality of processing documents and the responses we are providing via email and written correspondence.
There are many SOPs (Standard Operating Procedures) we utilize to ensure we are replying with the correct FAQ, linking documents to records accurately, addressing all the claimants needs, reviewing notes were entered correctly, Etc.
We open and analyze the correspondence in a task. We use both CMX and Facilitator for locating accounts. We score on a scorecard leaving notes for the processing analyst with any errors and coaching opportunities for improvement.
The scorecard we utilize is located on the Dynamics platform but is in the process of changing.
There will be training with a continued mentorship.
Tenure is not required; however, we will reach out to your leadership for a recommendation.
This is an Interim role where you may be asked to revert to your previous role based on client needs and/or performance.
Essential skills include:
Strong work ethic
Strong analytical, communication and written skills
Attention to detail
Having a processing background as an analyst is a plus. #LI-D
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.