FTIC Student Success Representative (Finance)
Primary Job Duties:
• Assist in developing a recruitment plan to implement and meet specific enrollment goals for FTIC. Manage an assigned recruitment territory by attending outreach activities in collaboration with high school representatives and community partners including long distance driving to rural sites and overnight travel. Participate in the development, implementation, and communication of the on-boarding process and completion of success steps for prospective students.
• Provide back up support to the Customer Success Reps by managing the front desk as needed to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Assist in email queues, provide occasional backup phone support to the call center, manage outreach to students to help with document collection and completion.
• Attend college fairs, high schools, and on-campus recruitment admissions events across all three campuses to build relationships with prospective students, applicants, counselors, and parents. Provide admissions guidance through information sessions, presentations and meetings with students, families, and counselors through in-person and group settings and act as a point of contact.
• Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various reports and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports. Prepare regular recruitment activity reports, statistical analyses, and enrollment projections.
• Build and maintain relationships with college counselors on behalf of USF. Collaborate with university faculty and staff, departments, and community partners to reach enrollment goals. Maintain effective communication and provide admissions guidance to students.
• Other duties as assigned.Minimum Education & Experience:
• Bachelor's degree
Knowledge, Skills & Abilities:
• Oral and written communication skills.
• Ability to build collaborative relationships.
• Decision-making skills.
• Ability to multi-task and prioritize.
• Interpersonal skills and judgment.The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
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Working at USF
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With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
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To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .Additional job expectations and details:
• Environment - Typical indoor environment/office setting.
• Physical Requirements - Standing, stooping, and/or typing; Ability to lift up to 20lbs as needed.
• Travel - Ability to travel to other USF campuses and/or other locations as requested. Frequent seasonal travel in alignment with enrollment goals.
• Seasonal evening and weekend hours
