Support Operations and Client Services by organizing, developing, and conducting specific training classes for associates. Essential Duties and Responsibilities: · Plan and implement all training classes as assigned to insure adherence to client and company expectations. · Train new programs and monitor for success for required number of days. · Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs. · Track progress and retrain programs to ensure success. · Participate in the account team along with a Client Services representative to enable a productive learning environment to be established. · Develop training and motivational techniques to progress to higher levels of performance. · Work with Operations Manager, Quality Assurance Departments, Account Manager and related departments to improve productivity and production for individual programs. · Other duties as assigned.