IT Support Engineer (Information Technology)
We are hiring an IT Support Engineer.
The IT Support Engineer will use knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, enterprise applications, and internally developed software.
You will be tasked with not only providing technical support to users, but also helping with projects such as equipment refreshes and new application rollouts. You will also assist in the development and maintenance of our internally developed software, using your insights from support to improve our applications. You will collaborate with other members of the IT team, including software developers, to provide and receive guidance as well as third-party vendors as needed.
Essential Duties and Responsibilities
User and System Support: Provide high-quality, customer-centric support for all hardware, software, and applications. This includes troubleshooting, resolving tickets, and performing routine maintenance, repairs, and upgrades on enterprise technology.
Infrastructure and Automation: Monitor enterprise infrastructure alerts and event logs. Research, propose, and implement solutions to reduce waste and improve efficiency, including creating and maintaining scripts to automate routine tasks.
Application Development and Collaboration: Assist the development team by contributing to in-house software, debugging new features, and providing feedback on supportability. Collaborate with IT and other teams on projects such as new application rollouts, equipment refreshes, and process improvements.
Process and Project Management: Perform work on and lead IT projects from start to finish. This involves creating and maintaining internal IT process documentation, as well as handling onboarding and off-boarding tasks.
CORE VALUES & GUIDING PRINCIPLES:
Understands internal and external customers Assure a safe work environment Encourage individual developmentDemonstrates teamwork and flexibility/adaptability Demonstrates honesty Keep our commitments Think systemically and ensure constancy of purpose Lead with humility and respect every individual Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection
QUALIFICATIONS:
Bachelor's degree in information technology, Computer Science, or a related field preferred.
Technical certifications in Windows 10/11, O365, CompTIA A+, Network+, Security+ preferred.
4+ years experience in a help desk, desk side support environment.
At TIDI Products we are committed to offering a comprehensive employee benefits program than help our employees stay healthy, feel secure and maintain a work/life balance.
About TIDI Products
TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, and Tijuana, MX. TIDI provides best in class products and services to major healthcare products distributors and users worldwide.
We Support Care Givers and Protect Patients!!
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email WIHR@tidiproducts.com or call 920-751-4300 x 4044.
Equal Opportunity Employer
TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.
