Under the supervision of the Regional Healthy Living Director, the Healthy Living Experience Director's primary responsibility is to drive a transformative and engaging experience in health in wellness at the branch. Healthy Living Experience Director will have an explicit focus on engaging with members through/but not limited to the fitness centers, group exercise, personal training and/or community and specialty health classes. This position, under the direction of the Regional Directors will require supervision of group exercise, personal trainers, and fitness floor staff. The position must maintain a book of business equivalent to 75% of direct service. Key Functions/Responsibilities In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Regional Director of Healthy Living Programs will support the successful execution of the YMCA of Greater Boston's strategic imperatives to be a charity, partner, and employer of choice for years to come. The Regional Director of Healthy Living Programs will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation. The Healthy Living Experience Director will drive success in the following areas of responsibility to support a strong Y Experience:
Key Functions/Responsibilities: · Performance Achievement: Accountable for the performance of your branch Healthy Living Experience team. Conducts quarterly connections with Direct reports to ensure progress on OKRs, ability to work well with others and discuss career development. · Customer Service and Experience: Create a welcoming environment for members, guiding them to appropriate equipment or programs and sharing expectations with members regarding equipment usage, physical distancing, masks and cleaning. · Direct Service: Primary job responsibility to engage with members for 75% of their time per week through the fitness centers, personal training and teaching classes to assist members on their health journey. Building connections and communities to increase member retention and engagement. · Group Exercise Enrollment, growth and experience: Work with Regional Healthy living director to collect, track and assess key data to manage branch group exercise offerings and schedules in order to maximize group exercise participation. · Operational Effectiveness: Ensures YMCA of Greater Boston's standards of excellence around scheduling, cleanliness and safety are met. Communicate and elevate any safety concerns, facility or equipment maintenance issues to appropriate team members.
· Member Engagement: Leads branch team execute regular engagement events, in person and/or virtual. Utilize the YMCA of Greater Boston app, and wearables to increase participation and help members achieve their personal goals
· Marketing and Community Engagement: Represents and promotes Healthy Living Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote group exercise, challenges in the app, and cross promotion of other program areas as assigned by Regional Healthy Living Director. · Collaboration: Work in a collaborative with other departments within your branch.