Crown Castle
Supervisor Network Construction (Information Technology)
Company Summary
Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.
Position Title: Supervisor Fiber Construction - 6E
Position Summary:
Responsible for the day-to-day activities of the night break/fix team. This teams primary responsibility is working outages acorss the network within our district lines. This includes vendor management, NOC communication, trouble shooting, engineering and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, Preventative maintenance, break/fix, and customer satisfaction.
Essential Job Functions:
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Reports to:
Manager - Network Construction
Title(s) of direct reports includes but not limited to:
Network Construction Manager, Fiber Engineer
Construction