Manager, E-Commerce (Finance)

Essential Functions and Related Duties

Supervisory Responsibilities:
Supervises employees, providing coaching and mentorship to optimize productivity and support the mission.Interviews, selectively hires, and trains staff.Creates and organizes the schedules and work of staff.Conducts performance evaluations that are timely and constructive.Maintains and motivates a positive team through communication, incentives, and evaluations.Handles employment actions, including discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:
Monitors employee performance, identifying and facilitating opportunities to increase productivity and efficiency.Manages daily aspects of Ecommerce employees to ensure projects are completed and goals and staff/store needs are met.Enforces safety practices and procedures and prepares related reports.Provides required safety equipment; ensure that all equipment is in working condition.Leads team in conducting daily safety checks on equipment. Ensures that all employees comply with safety procedures.Properly follows OSHA specifications regarding lockout/tagout procedures.Manage staff and resources to meet sales budget and expense goals. Manage inventory and order fulfillment for Ecommerce Store (E-Books, E-Collectibles, and all ecommerce platforms). Collect data reflective of online media sales, including, but not limited to: sales volume on all markets, inventory received, inventory aging, inventory on hand, wages, shipping, material costs and any other direct costs and expenditures. Read and analyze data and make all necessary adjustments to maximize and maintain profitability.Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs. Analyzes reports and recommends model changes to support sales goals. Analyzes workflow processes to recommend and implement process improvements to ensure rapid and efficient operations. Ensures that excellent customer service standards are upheld and that customer service ratings are at acceptable level. Ensures all areas of the operation are SOP compliant. Maintains and motivates a positive sales team through communication, incentives, and evaluations. Reviews sellers information on Shop Goodwill and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria. Oversee Watch and Jewelry sort and to ensure that goods rejected for online sale will be made available to the retail stores as timely as possible. Prepare reports for senior management on request. Ensure that housekeeping, safety, and security is maintained, reporting all needed repairs, problems and/or hazards immediately.