IT User Support Specialist (Information Technology)

In this role you will provide hands-on, technical and customer-facing support across our organization with the perfect balance of being part of an exciting, high-growth company!

If this sounds like you, then an IT onsite support position at Tricentis might be perfect for you. In this role, you will be resident problem-solver, providing front-line support for the Tricentis Internal Employees in person at our office locations as well as remotely. You will have the opportunity to use your expertise to identify issues, investigate root causes, and provide solutions. You can be a hero by being the first person to resolve our employees IT issues.

Our IT End User Support team provides consistently high levels of customer service. We provide technical support to PC and MacBook users, using your skills and tools to solve problems while supporting, installing and maintaining PCs, MacBooks, connectivity, operating systems, software and related-IT sanctioned peripherals.

Essential Requirements

Related experience in a professional role with a Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required); 

Experience to include:

• Excellent skills in customer service, team work/information sharing, and communications (verbally and in writing), to be successful in frequent interactions with internal and external clients
• Good understanding of the fundamentals of network and desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Strong troubleshooting skills
• Installing and configuring both hardware and basic desktop software
• Performing analytical and technical tasks on PC systems and MacBooks
• Frequently develop new or improve existing processes for supporting systems, escalations, engagement and project management (currently using ServiceNow ticketing system)
• Ability to lift 30 lbs frequently to maintain lab inventory and excess system returns on a daily basis

Desirable Requirements

• A+ Certification desired
• ITIL Certification desired
• ServiceNow experience

Additional information
We offer:

• Market conform salary + success-oriented bonus
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Variety of career opportunities and a wide range of tasks

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.