Associate Service Desk Administrator (Information Technology)
Job Summary: We are looking for a dynamic, passionate, and outstanding Associate Service Desk Administrator to add to our growing talented team. You will be part of an exceptional tech team that constantly seeks innovative ways to serve our users.
Who we are: Allied World Assurance Company is a global provider of insurance and reinsurance solutions. Our team is composed of highly motivated techs and analytics-oriented people that aim to leverage world class solutions to provide exceptional service for our users. As an Associate Service Desk Administrator, you will have the opportunity to make impactful contributions to our users as you work alongside the Global Service Desk team. The position is based in Farmington but has the option of Hybrid remote working twice per week also.
About the role: The Associate Service Desk Administrator's role is to support and maintain all related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing support for our employees in the office and remote. This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance. With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution. We strive to build an inclusive team culture and value the diversity of the people we hire. Diversity at Allied World means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
Responsibilities: · Handle requests from users, investigating issues, deploying fixes as needed
helpdesk can quickly and practically respond to users reporting difficulties and problems.
Job Requirements: · This position would suit a recent college graduate with an IT qualification or
someone with a minimum of two years' experience working in an IT Support role