Mortgage Loan Specialist (Administrative)

Are you passionate about helping Members achieve their homeownership dreams? Become a Mortgage Loan Specialist at Royal Credit Union! In this role, you'll originate HELOCs and residential mortgage loans, guide Members through the lending process, and deliver exceptional service with every interaction.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You'll Do:
Responsible for origination of HELOCs and residential 1st mortgage loans from internal referral sources. Conducts initial pre-qualification interviews and prepares complete loan application packages and necessary documentation. Conveys policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meets Mortgage Loan scheduling and documentation requirements, and production expectations as determined by the VP - Mortgage Loan Sales. Serves Members, prospective members, builders, developers, and Realtors promptly and professionally.

Our Commitment To You:

• Compensation: $25.10- $28.10 per hour. (candidates with significant related experience may be higher)
• Benefits:  Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What's Needed For This Position:

• High School Diploma or Equivalent
• Must be bondable upon hire

Knowledge, Skills and Competencies:

• Mortgage Lending Expertise: Ability to originate and process mortgage loans using digital systems, with knowledge of industry standards and investor guidelines.
• Customer Service & Sales: Strong service orientation with the ability to identify Member needs and present appropriate lending solutions.
• Communication & Coaching: Excellent verbal and written communication skills; able to coach team members and collaborate with internal departments.
• Analytical Thinking: Skilled in evaluating loan applications, identifying issues, and making sound decisions based on credit criteria and financial data.
• Technology Proficiency: Comfortable using online banking applications, loan origination software, and social media platforms for Member engagement.

We'd Love To See:

• Experience working in a financial institution
• Experience in the mortgage or consumer loan field, utilizing technology and digital documentation

Work Schedule:

• Full-Time, working approximately 40 hours per week. Hours and shifts vary between 8:00am-5:00pm Monday through Friday.
• [Recruiter adds any other additional position-specific training/work schedule needs]

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family!