Third Federal Savings & Loan

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Telecommunications Admininistratior - Corporate Campus (Cleveland, OH) (Telecommunications)



Third Federal Savings & Loan Association is seeking a Telecom Engineer / Administrator. The Telecom Administrator should have strong technical skills, good customer service skills and desire to expand those skills in a team environment.  

Responsibilities:

  • Daily health and security monitoring, log reviews on Avaya IP Office, ACR, Voicemail Pro and all peripherals and backups.
  • Working with Call Center Management, responsibilities include design and changes of Call Center applications such as ACD, IVR,  monitoring for optimization and reporting.
  • Collaborates with outside vendors on projects of high complexity such as installations, upgrades and maintenance on voice and data networks including SIP, LAN/WAN, business lines, working knowledge of local, intra and interstate carrier offerings.
  • Meets with department management on site to assess Telecommunications and Information Systems Service needs related to voice and data networks by surveying areas and making recommendations.
  • New employee setup and training.
  • Adds, moves and changes, physical equipment and software changes.
  • Remote support and occasional onsite relocation of branch systems including but not limited to key systems, voice mail systems and cabling. 

Requirements:

  • Direct hands-on experience with Avaya, ACR and call routing experience.
  • Experience with placing Telco orders and reviewing and resolving billing errors.
  • Strong background in voice, data cable installation and troubleshooting infrastructure.
  • Strong working knowledge of TCP/IP services.
  • Exposure to DNS and DHCP services in a Microsoft environment a plus.
  • Working knowledge of Windows, Outlook and Office products.
  • Strong analytical and problem solving skill.
  • Ability to manage multiple customer priorities at a given time.
  • Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
  • Demonstrated ability to be a team player and a willingness to lend a hand with any project.
  • High level of initiative and dedication also required.
  • Limited travel and after hours work required.

There are limited situations where travel to formal training on new products is required.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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