Provide daily technical support to researchers and scientists; participate in technical sales, marketing and product development processes as needed.
Professional Qualifications
Education
MS degree in biological, agronomic or physical sciences, with special emphasis in photosynthesis research preferred, OR BS degree in biological or physical sciences with applicable experience using LI-COR Environmental instrumentation.
Experience
Minimum of two (2) years of research experience in an appropriate quantitative technical area involving environmental instrumentation, with preferred experience in photosynthesis, including plant gas exchange and leaf chlorophyll fluorescence measurements.
Experience, or interest and aptitude for providing high quality, responsive customer service.
Familiarity with the techniques of environmental instrumentation fundamental to plant physiology, ecology, agronomy or related field.
Familiarity of mathematical and physical principles as they relate to instrumentation and biological or environmental issues.
Experience with computers and software, networking & communications.
General
High problem-solving ability, good attention to detail
Ability to manage projects and manage multiple priorities
Self-starter, motivated
Ability to prepare and give presentations in one-on-one settings or small groups.
Excellent communications skills in English (verbal and written)
Team Player. Enjoys and works well with other people in a team environment
High ethics, integrity, honesty, and patience
Dependable, positive attitude and good attendance
Able to travel (US and international)
Position Responsibilities
TECHNICAL SUPPORT: Provide daily technical assistance to researchers and scientists, communicate with LI-COR scientists and engineers to analyze technical applications and recommend solutions. Analyze and resolve problems relating to instrument use and maintenance, especially for photosynthesis products, including plant gas exchange and leaf chlorophyll fluorescence. Assist with LI-COR training courses for customers and business partners.
MARKETING: Participate in developing and reviewing technical and promotional literature. Assist in marketing process by helping gather and assess information about customer needs, competitors, and market trends.
PRODUCT DEVELOPMENT: Make recommendations for product improvements. Participate in product design teams as needed. Assist in writing and developing Technical Notes. Assist Product Managers with testing new instrumentation, evaluating software, and recommending applications.
TECHNICAL SALES: Support the technical sales by maintaining customer contact records, explain product benefits and features, recommend instrument configurations, and generate price quote requests and sales orders. Participate in technical presentations for customers, workshops, demonstrations, and exhibitions (U.S. and international).