DH Pace Company, Inc.
Dispatch Manager (Administrative)
Carolina Industrial Systems of Greensboro, a DH Pace Company, Inc., aspires to hire a Dispatcher Manager. This individual will schedule technicians/ installers and ensure completions are met by specified date.
Job Responsibilities:
• Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations
• Employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
• Monitor technicians' schedules to ensure timely completion of jobs and accurate customer invoicing
• Dispatch technicians to customer job sites to assess customers' service, repair or installation needs and track jobs for completion to customers' satisfaction.
• Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
• Assist with some warehouse duties
• Other duties may be assigned
Job Requirements:
• Must have excellent communication and organizational skills and a good mechanical aptitude
• Transportation, Restaurant, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Proven ability to implement process improvements
• Proficient user of software and systems
• Must have a valid driver's license
We set the tone for success:
• Exposure to tenured DH Pace leaders who will invest time in teaching our service based sales business model
• A hands-on approach to “learning by doing” as you come into our organization and are exposed to the various products, services and customers
We reward your hard work, dedication and success:
• Advancement opportunities – many of our Dispatch Managers have progressed to Department Managers, Estimators, or Sales Representatives.
• Successful employees are often granted transfers and promotions to new office locations for the organization
• Competitive Base Salary
• Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
• Paid Time Off Plan
• Company Closes in Observance of Major Holidays
• Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment
Successful completion of references, employment verifications, background check and drug screen required.
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Company: Carolina Industrial Systems
Operations