PIONEER METAL FINISHING, LLC
Customer Service Specialist (Finance)
Create visibility around concerns and challenge the internal team and hold them accountable to ensure the Customers' needs are met.
Maintain accurate data in our system about the Customer's parts.
Expedite time-sensitive Customer requests through the system.
Share volume expectations and throughput requirements with production.
Record all communications with the customer in a timely manner.
Share all pertinent information with all divisions about production delays, process changes, customer information, etc.
Keeps Customer Care Manager informed of any significant issues.
Represents Pioneer when dealing with customer questions regarding pricing, billing and any follow up by customer.
Provide accurate information to the Customer in a responsive manner.
Quotes all orders from customers that do not have a confirmed quote prior to parts arriving at Pioneer. Responsible for estimating the load size in relation to pricing within the limits of the fixture package, weight and amperage. Understands all processes, load values and various types of packaging. Working knowledge of all types of racks and tooling.
Quotes and estimates price using customer supplied prints or the actual part.
Demonstrated ability to successfully sell a value-added portfolio of products employing a consultative, problem-solving approach
Create a seamless and cohesive Customer Care Team.
Maintains a high level of organization addressing and resolving all issues as quickly as possible and to allow others to find information as needed, in the event that a given Customer Care Specialist is unavailable at that time.
Answers technical questions for customers to ensure the appropriate finish is being quoted, or works with Production, Quality or Sales Engineer when needed.
Aid Accounts Receivable department by generating invoice adjustments.
Coordinates Customer pickups and deliveries with Transportation as needed.
Communicate with Shipping and Receiving department any unique shipping requirements or changes voiced by the Customer.
Attend technical seminars as required to learn technical characteristics of Pioneer's processes - contact R&D or QA as needed for unusual requests or questions.
Travel with Sales Engineer annually to meet Customers, tour their facilities, and attain a better understanding of their business needs.
Maintains a solid understanding of Pioneer's services and competitive landscape.
Has the ability to read and understand blueprints.
Works continually to improve methods/processes of operations, systems and general performance at Pioneer. Relays to appropriate staff and/or implements cost reduction plans.
Prefer four year degree with emphasis in Accounting/Business areas, or equivalent experience
Two years' experience in a sales, marketing, business development or relationship building role via web, email or telephone.
Prefer four years of experience in industrial pricing/estimating.
Experience using a Customer Relationship Management tool, such as SalesForce.com
Strong communication skills (verbal and electronic).
High level of attention to detail.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Courageous and decisive
The ability to work independently and as part of a team with a high degree of enthusiasm, professionalism, and motivation.
High sense of urgency and initiative.