Senior Field Service Technician - Fire Alarm Systems (Finance)
As a Senior Field Service Tech - Fire Alarm Systems for our Service team in North Charleston, you will be tasked with respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into fire systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
You will report directly to our Sr. Field Service Supervisor in Morrisville, NC.
Key Responsibilities:
- Perform/Review installation methods, checkout, and test, startup on fire alarm systems and adhere to plans, specification, and contract requirements.
- Independently troubleshoot and repair complex issues
- Program more than one system
- Perform system back-ups and install appropriate updates and patches
- Run one-off problems, scenarios, and integrations based on the needs of the customer
- Program EBI's
- Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations. - Proper use of safety personal protection equipment
- Obtain clearances as required by customer
- Jobs completed at or under cost (+ or- 2%), under hours for start-up.
- Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.
You will follow a Monday through Friday 7:30am - 4:30pm schedule. You will be on a rotating on-call support schedule every two weeks.
Must be a US Citizen due to contractual requirements.
HONEYWELL BENEFITS
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click hereAs a Senior Field Service Technician on our Fire Alarm Systems Service team, you will play a key role in responding to and resolving complex service calls. You'll provide expert technical support and troubleshooting for Honeywell customers, ensuring optimal system performance. In addition to handling service calls, you may also be responsible for the technical execution of small service projects, time-and-material work, and preventive maintenance tasks. Our customers utilize a range of fire alarm systems and related computer technologies, and your goal will be to maintain system uptime and operational efficiency.
