Bissell
Sr. Consumer Care Content Coordinator (Finance)
Come join our pack! Here at BISSELL, we have a dynamic, progressive team of professionals in an environment where you can learn, grow, and create innovative technology solutions to help our business flourish! Become a part of our rich 145-year heritage that has grown from a small family business to a thriving, growing global organization. To this very day, BISSELL is still family-owned and passionate about helping you effectively and easily clean your home so you can put down the vacuum, enjoy life and come home to a deeper clean. All in all, whether your messes are baby food or red wine, mud or chocolate, cat hair or pet accident, we're here to help you embrace those messes, erase them in a jiffy, and get on with the most meaningful aspect of your home-living in it.
We have an opening for a Sr. Consumer Care Content Coordinator in our Walker, MI office.
The Consumer Care Content Coordinator will oversee the translation, maintenance and consumer experience of support content at scale for users who visit our help center or contact us for support. You will maintain up-to-date product, policy and procedure documentation reflecting a consistent brand image and voice for BISSELL Consumer Care. You will also focus on running marketing insight analyses, auditing content and experiences, running analytic reports, completing heuristic reviews, building personas, crafting competitive benchmarking and journey maps-all in the spirit of creating the best-in-class Support experience for various regional portals. The coordinator is responsible for assisting in the achievement of department objectives and increasing consumer satisfaction and reducing the cost of service
Responsibilities
RUN WITH THE BIG DOGS
DESIGNED FOR SUCCESS
SKILLS REQUIRED
BISSELL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law