WG Connect LLC
Technical Support Specialist (Finance)
Job Responsibilities:
Ability to work with multiple groups within sales, service, and engineering.
Train customers on new software, and provide ongoing support
Setup customer accounts through data provided by the customer
Check customer provided cards and match them with readers
Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
Document issues and suggest improvements on features and processes
Collaborate with the engineering and product management teams to help reproduce and resolve issues