Dockmaster (Personal Services)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

Safe Harbor Marathon is seeking a dedicated and experienced marina professional to fill the Dockmaster position and oversee the daily dockage, storage, and fueling operations of the marina.  This role requires strong organization and leadership skills, excellent communication and customer service skills, and a thorough understanding of marina operations.   

 

Essential Duties and Responsibilities

• Oversees the contract/reservation process and management of berthing, mooring, storage, and servicing of boats within the marina to maximize marina occupancy
• Oversees marina fuel dock operations
• Direct, move, assist, and coordinate with guests/members to ensure secure mooring of  vessels to/from docks
• Maintain accurate records and reporting of slip, storage, and fueling activity
• Manage daily operation of marina POS including opening/closing, reporting, ensuring accuracy of daily deposits 
• Daily inspection and maintenance to provide a clean and safe facility 
• Provides the highest level of service to all members and guests, including expediting any and all requests from vessels
• Manage, train, and supervise dock and fueling staff while leading by example
• Safely operates Marina owned marine and land vehicles
• Ability to multitask while also remaining professional in all situations 
• First line of customer service for incoming boats
• Responsible for daily operations of marina docks
• Ensure safe fueling practices are being met
• Manage renting of slips including transit activity and reservations to ensure accuracy and occupancy optimization
• Ensures that Members and guests observe all marina rules and regulations
• Must be able to work weekends and holidays
• Ability to work overtime as needed
• Other duties as assigned by the General Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

 

Technical and Physical Requirements

• High school diploma or equivalent preferred
• 2-5 years' marina experience 
• Ability to work safely around the water
• Must be able to swim
• Ability to lift 50 pounds
• Basic boat handling skills preferred
• Knowledge of dock construction and repair preferred
• Knowledge of basic power tools preferred

 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates' professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

 

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/. #boatingcareers