Lifetime Benefit Solutions
TEST ONLY - do not apply (Finance)
The Operations Coordinator supports Human Resources (HR) strategy, goals, and objectives to achieve organizational objectives. This position resolves problems and ensures effective use of plans and programs that support employee engagement. The HR Operations Coordinator may often provide administrative support to the human resource function as needed.
Essential Responsibilities/Accountabilities:
• Works directly with the HR leadership regarding assigned HR endeavors. Coordinates special projects or tasks for leadership as necessary. Supports leadership in educating employees on company policies, practices, and procedures.
• Assists the HR SVP and VP's as needed and as required with the scheduling, calendaring, establishment of meetings and appointments, preparation of correspondence, proofs and edits of HR business-related information, and all other business-related activities.
• Administers new employee orientation and other HR initiatives, projects, and programs to advance the HR service delivery model.
• Assists with internal and external HR-related inquiries or requests. Acts as a liaison and ombudsman for employees, directing and answering employee questions.
• Provides support within the employee change process to include processing of ECIS forms.
• Ensures effective utilization of plans related to HR programs and services.
• Manages employee and/or high-level customer problems by investigating complaints and follows up to assure clarification and customer satisfaction.
• Assists all HR Segments as needed and required.
• Works independently and makes autonomous decisions while adhering to corporate policies.
• Remains knowledgeable of business unit and/or corporate policies.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
Minimum Qualifications:
• High school diploma supplemented by additional training in office procedures. AAS degree preferred.
• Five plus years of applicable experience with administrative support at a senior level. Excellent administrative skills, sound judgement, and analytical skills.
• Working understanding of HR principles, practices, and procedures.
• Well-developed verbal, listening, and written communications skills. Considerable attention to detail.
• Ability to work independently with some decision-making authority or as part of a team. Independently motivated, with the ability to take on tasks and duties without immediate direction.
• Confident and diplomatic; ability to work with a variety of personalities; peers, leadership, Board of Directors, executives, and staff.
• Ability to maintain composure under pressure and handle confidential information with discretion. Ability to function well in a high-paced and at times stressful environment.
• Exceptional interpersonal and customer service skills.
• Superior time management skills with a proven ability to meet deadlines.
• Demonstrated proficiency with current Microsoft Office software products and other technologies.
Physical Requirements:
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to lift, carry, push, or pull 15 pounds or less.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural, and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.
Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.
OUR COMPANY CULTURE:
Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.