Senior ER Partner (Finance)

Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position:

As a member of the People Solutions team, the Senior Employee Relations Partner will be responsible for partnering with HR leaders and the legal team to provide ongoing coaching and support on matters such as, but not limited to, overall employee performance improvement, proactive coaching & development, corrective actions, basic policy violations, involuntary exits, exit survey trends, and other employee matters, as needed to create a positive and engaging work environment for employees. This role is also responsible for conducting investigations in response to escalations across the business related to topics such a performance, co-worker disagreements, dress code, attendance, etc. The position will work in close partnership with the Legal team to escalate allegations and concerns that pose substantial risks to the company. Responsible for identifying barriers and mitigating risks when it comes to compliance with local, state, and federal laws.

Roles & Responsibilities:

• Provide on-going coaching and support to Employee Relation Specialist Team, as needed.
• Partner with leaders and employees to provide guidance and support to create strategies and plans to improve employee performance.
• Conduct internal investigations for behavioral/workplace culture issues and as needed misconduct in a timely manner applying appropriate investigation plan, interviewing techniques with supporting documentation and outcome/conclusion summary.
• Partner with the Legal team for issue escalation and training of HR team members in conducting thorough investigations.
• Provide investigation case and issue trend data and actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization.
• Conduct ER metrics and trend analysis with proactive recommendations on policies and programs to address cases, trends, and/or topics.
• Lead the evolution and improvement of the framework (process, tools, guides, etc.) for managing internal allegations and claims, conducting and appropriately reporting and documenting employee relations investigations.
• Collaborate with HR Business Leaders and employment counsel on crucial employee relations matters.
• Assists in the development, roll out, interpretation and updating of ER processes/programs to global organization.
• Case Management for ER cases, including completing in a timely, but thorough manner and case entry/tracking.
• Advise and consult with HR, business leaders, and employment counsel on position eliminations, and policy interpretation, as needed.
• Coach and influence HR Business Leaders on interventions required for individuals, managers, and teams to prevent employee relations risks.
• Facilitate trainings to build employee relations skills among HR community and managers.
• Guide and train managers and employees in overall performance improvement concepts in alignment with company philosophy, practices, and processes.
• Help promote knowledge, understanding, and compliance regarding company policy and relevant employment laws through proactive coaching, presentations, and training.
• Engages in exit interview process, summarizes findings, and discusses trends and concerns with senior management.
• Advises and trains managers on best employee relations practices and strategies to help proactively improve overall employee performance and engagement.

Qualifications
Skills, Experience, Education, & Training:

• 8+ years of progressive HRBP/employee relations experience with an emphasis on investigations.
• Experience in medical device, life sciences or related industry, preferred.
• Experience working with HR Information Systems and case management software.
• Locally relevant language, as required by geography.
• Expertise in employee relations investigations, provide a customer-first approach to work, and thrive in a fast-paced business environment.
• Consultative, coaching, counseling, and conflict resolution skills; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
• Understanding of best practices regarding performance management, progressive discipline, and performance improvement plans.
• Proven experience in managing multiple projects with strong time management and prioritization skills.
• Proven ability to manage conflict/challenge thinking.
• Proven business acumen, strong decision-making, and root cause/analysis skills.
• Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries, and investigations plans/reports.
• Strong problem-solving skills, critical thinking, and intuitive sense of business acumen.
• Strong self-initiative and prioritizing abilities; comfort with ambiguity and change.
• Ability to communicate clearly during difficult conversations and reduce tension.
• Ability to execute tasks with attention to detail, reliability, and a relatively quick pace.
• Ability to interface and partner with different levels of the organization to achieve results.
• Ability to proactively share a point of view, appropriately challenge assumptions, and take initiative.
• Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping partners and leaders informed.
• Ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner and ability to assess when they should be handed over to legal team.
• Ability to resolve conflicts empathetically and diffuse employee related issues, concerns, situations.
• Ability to exercise judgement, while balancing time constraints and need for resolution.
• Bachelor's degree, preferred.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $174.700 USD - $251.300 USD
Base Salary Range Region 2: $148.500 USD - $213.700 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.
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