Forrester Research
Senior Analyst, CX (Finance)
Our job is to be bold at work.
It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites brings a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next.
About This Role:
Forrester's customer experience (CX) research group serves professionals who are responsible - in whole or part - for their companies' customer experience initiatives within and across channels such as the web, mobile devices, physical locations, call centers, IVR, and kiosks.
We are looking for a Senior Analyst conducting primary and secondary research, with an emphasis on establishing and evolving all aspects of voice-of-the-customer (VoC) programs including people, process, and technology. Our ideal candidate has the intellectual curiosity and energy to keep track of the current technology and services vendors in this space and the best practices for CX measurement, customer understanding, and CX governance.
Responsibilities
Our new CX Senior Analyst will work as part of a small but global team and will collaborate with other team members in all aspects of the job. They will:
Qualifications
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FLSA Status:
Exempt
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.