Front Desk Staff (Administrative)

The Front Desk Staff is the first point of contact for guests. The Front Desk Staff is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services and/or activities available at the property (e.g. membership prices/plans, available leagues and rates, events, and other services or activities available at the property). The Front Desk Staff also provides tours of the property and enforces the propertys rules and policies. The Front Desk Staff reports directly to the Fitness Director and/or General Manager.

As part of the Front Desk Staff at the Hagerstown Field House, you will be instrumental in helping to create a supportive and engaging environment that inspires participants of all ages to reach their full potential and well being.

Essential Duties and Responsibilities

Greet guests and provide information about services and activities at the propertyProvide courteous and friendly service to all guestsResolve guest complaints with or without the assistance of supervisory personnelComplete registration process for services/activities offered at the propertyProcess payments in accordance with property standard proceduresMaintain a cash drawer in accordance with property standard proceduresComplete shift reports in accordance with property standard proceduresComplete and file applicable waivers for participation in activitiesOperate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager.

Responsibilities

Must be at least 18 years of ageMust successfully complete a criminal background check prior to hiringMaintain strict confidentiality regarding guest informationDisplay strong verbal communication skillsDisplay professionalism in appearance and interaction with guestsDetail oriented and possess outstanding organizational skillsAbility to remain calm and focused in a high-volume, fast-paced environmentAbility to work in difficult and stressful environmentsAbility to prioritize and perform multiple tasks simultaneouslyAbility to remain calm and professional in emergency situationsAvailability to work evenings, weekends, and holidays if necessary

Qualifications

Education and/or Experience: No prior experience or training is required. Guest-facing experience is preferred.

Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.

Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.)

Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.

Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing: Constantly (>66%)
Sitting: Frequently (33-66%)
Walking/Running: Occasionally (<33%)
Bending/stooping: Occasionally (<33%)
Reaching/twisting: Occasionally (<33%)
Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)
Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly (>66%)

Work Environment: The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.