Crown Castle
Mgr Network Client Services - Channel (Information Technology)
Company SummaryAt Crown Castle, we work around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service—bringing information, ideas and innovations to the people and businesses that need them. As the nation's largest provider of communications infrastructure and with more than 5,000 employees across the country, we've been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.
Position Title: Senior Manager, Network Client Services - 7E
Position Summary
Manage a team of client services personnel that are responsible for all aspects of Channel customers relationship post sales. This is a customer-facing, quota bearing position with considerable influence on customer deal economics and as such must be extremely versed in financial metrics and how best to create deals that result in attractive returns. The leader must balance a broad portfolio of diverse Channel clients with varied contract terms, contract lengths and contract provisions/language that they need to sign off on to ensure optimal returns for Crown. Accordingly, this position requires the candidate to possess and demonstrate tremendous acumen in many disciplines, with the ability to persuade and influence paramount to their success. It also requires the individual to be comfortable taking unpopular positions as necessary against their teammates in sales while maintaining their respect if deal economics aren't consistent with financial expectations. This position also requires the candidate to meet with customers, sales leaders, and sales engineers to present their proposals in their quest to retain/grow revenue. It is thereby incumbent on this leader to be an advanced communicator who's articulate, can deliver thoughtful presentations/recommendations and one who can gain acceptance by the varied constituents to secure long-term, value creating contracts for Crown. Maximize cash flow, minimize terminations (churn), and maximize long term contract value (renewals). Maintain exceptional internal/external relationships. Communicate progress directly with all levels of management internally and with customer(s).
Essential Job Functions
Education/Certifications
Experience/Minimum Requirements
Other Skills/Abilities
Organizational Relationship
Reports to: Director, Network Client Services
Title(s) of direct reports (if applicable): Client Service Manager, Supervisor, Customer Retention, Senior Customer Retention Specialist, Customer Retention Specialist
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. During COVID19 conditions, this role will work remotely to mitigate risk. This position will require up to 20% travel when conditions allow.
Additional Information: N/A
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Sales