NICE Systems, Inc.
CRM Expert (MS Dynamics) (Finance)
This is a remote position
The CRM Expert is a customer-facing, position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. This position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for inContact products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied.
Client interaction will be done primarily over the phone and/or via WebEx, with face to face meetings as deemed necessary and/or appropriate. The CRM Expert will work both independently and in concert with the Sales and Technical Services team. Together, these teams are responsible to ensure both customer longevity and systematic growth. The CRM Expert is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our reporting products.
As a CRM Expert, a Typical Day Might Include the Following:
TECHNICAL