Medical Receptionist/Surgery Procedure Scheduler (Finance)
JOB SUMMARY
Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. In addition, completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Ensures that world class service is provided at all times.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Three years of related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is preferred. Knowledge of medical terminology and coding is required. The ability to speak and write Spanish is desired.
Knowledge & Skills
Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
Requires analytical skills necessary to solve patient problems and interpret data.
Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures.
Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity.
Working Conditions
Works in a medical office environment.
Flexible work hours.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.