Senior Manager, Regulatory Affairs (Project Management)
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.
Visit our website to learn more about our competitive benefit programs – https://resers.com/careers/#benefits
Job Summary:
Leads the development and implementation of regulatory processes and centralized technical documentation to ensure compliance across all North American operations. This role manages complex regulatory inquiries, oversees product testing coordination, and proactively identifies and mitigates compliance risks. The position drives continuous improvement through SOP development and workflow optimization, while also representing the company in industry associations to stay ahead of regulatory trends. This role provides strategic leadership to the regulatory team, supports succession planning, and serves as a key liaison during incident management events.
Essential Position Functions:
1. Roadmaps, processes, and workflows for the collection of regulatory and customer requirements to develop a centralized repository of technical profiles for customers and individual products.
2. Leads and communicates progress of projects and initiatives by identifying key performance indicators (KPIs) and reporting results to department leadership and Cross-Functional Stakeholders.
3. Maintains up-to-date knowledge of current regulations, relevant product and processing information, industry trends, customer requirements, and initiatives by representing Reser's as an active member of industry trade associations, working groups, and committees.
4. Manages complex regulatory and technical inquiries from internal and external customers. Oversees responses and ensures timely completion. Partners with QA, Operations, and Sales to coordinate routine product testing for compliance.
5. Effectively leverages regulatory and customer knowledge to identify potential non-compliance situations in advance and propose solutions to mitigate risk.
6. Drives continuous improvement by streamlining workflows, writing SOPs, and creating templates to standardize corporate technical processes.
7. Implements and oversees tracking system for food manufacturing and distribution licenses, registrations, and permits for all North American facilities. Provides product information and regulatory support to facilities for export shipments.
8. Leads projects for specialized product testing or studies as needed to assess regulatory risk, interact with the executive team, and Legal Counsel as needed.
9. Serves as backup for the Regulatory & Consumer Affairs Director in the Incident Management process, liaising with regulators and customers.
10. Leads and directs the work of others. Responsible for creating a cohesive and collaborative team environment.
11. Establishes and communicates clear performance objectives for the team to achieve, overseeing the operations of the team and/or department. Provides coaching for development and timely performance feedback.
12. Managerial responsibility for staff employment decisions per company policy.
13. Identifies training needs, supporting employee development as part of planning for department succession plans.
14. Performs special projects and other related duties, as assigned.
Education and Experience:
1. Bachelor's degree in Food Science, Nutrition, Biological Sciences, or a closely related field.
2. Minimum 10+ years direct responsibility for interpreting and applying regulations for food products sold in the US (FDA & FSIS), Canada, and Mexico.
3. Minimum 2 years managing data in customer portals for large retailers or food service distributors, customer complaint response systems, or equivalent software systems.
4. FSIS HACCP, FDA Seafood HACCP, and/or other regulated HACCP certification preferred.
5. FSMA PCQI certification preferred.
Knowledge, Skills and Abilities:
• Advanced ability to define problems, collect data, establish facts, draw valid conclusions, and offer solutions. Comfortable making decisions in ambiguous situations.
• Demonstrated progression of responsibility and decision making.
• Ability to quickly integrate into multiple cross-functional teams and high-profile company initiatives.
• Ability to concisely communicate technical concepts to diverse audiences with varying levels of familiarity through visual, oral, and written methods.
• Exceptional attention to detail and ability to generate accurate work product promptly.
• Advanced PC skills in Microsoft Office Suite, label proofing software, and nutrition database management.
Physical Demands and Working Conditions:
• Prolonged periods of sitting at a desk working on a computer required while in the office.
• Repetitive hand, wrist, and finger activities.
• Must be able to lift items up to 20 lbs.
• Requires the ability to travel to various work locations by car or plane up to 20% of the time.
• Office, production, and warehouse environment.
• A flexible schedule may be required based on business needs.
Exempt only: This position is eligible for a bonus based on company goals/performance.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Food Safety, Quality & Regulatory
