American Water Resources Inc
Dispatch Specialist--can be located in Alton or Naperville, IL (Administrative)
Are you looking for a great opportunity to get your foot in the door with a fantastic, reputable organization?! We are looking for an energetic individual who loves customer service, can multi-task, and has great communication & computer skills! In this position you will work an 8.5 hour shift between the hours of 6am-6pm, Monday-Friday. Weekends may also be needed during peak times. This position won't last long, apply today!
Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
The Dispatch Specialist utilizes the dispatch tool to provide service delivery excellences for customers, clients, partners and the business. Responsible for service order management to ensure business commitments and requirements are executed to compliance standards to meet partnership and customer expectations. Recommends opportunities for improvement through root cause and process gaps analysis. The Dispatch Specialist is responsible for monitoring contractor performance and generating reports. Handles escalations and exceptions. Will assist the administrator with daily tasks, special projects and develop curriculum and learning materials for Dispatch related processes and procedures. Required to monitor contractor compliance and utilization of Dispatch. They will work closely with the Administrator, Contractor Network and Claims department in an effort to maximize usage and efficiency. Apply tool to drive customer obsessed behaviors and accountability. Provide assistance and service to partners, contractors, and team members across the HOS organization.
*This position can sit in Alton or Naperville, IL*
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.