Surge Program Specialist (Healthcare)

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General Purpose of Job
This position has responsibility to promote the Cooperatives MitiGator program and to assist in coordinating the installation, termination and removal of surge protection equipment as required for surge applicants; providing customer service and claim assistance for program participants. Responsibilities also include on-site field investigation of claims/concerns, contractor spot checks and quality control. The position is responsible for monitoring and executing email and phone communications associated with all aspects of the surge program, including but not limited to the Surge Helpline within the SECO Energy IVR system and the surge and contractor email boxes. This position is also responsible for promoting the MitiGator program and other SECO services through various community functions.

Minimum Required Qualifications and Competencies
The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.