Network Administrator - Murfreesboro, TN (Information Technology)
Job Description Summary
Job Description
Essential Duties and Responsibilities
- Responsible for the administration of a multi-layered network infrastructure; maintains redundant network communications to multiple branch offices, the Co-Location, RFCU's offsite disaster recovery data center, the dual/load balanced internet circuits. Administers the network load balancer, BlueCoat proxy and numerous network appliances. Administers enterprise wireless network appliances, to include LTE Cradlepoints for ITMs and offsite locations, along with management of WI-FI access points.
- Administers multi-layered security controls to include multiple enterprise firewalls and internet proxy solution to protect RFCU's network; troubleshoots internet related communication issues; evaluates geo-location and firewall protocols to mitigate potential security concerns. Ensure the network infrastructure are protected from potential malware and viruses, identifying and making recommendation of areas where security can be improved, keeping up to date on ever-changing cyber-threats
- Performs network systems diagnostics, testing and administration tasks on firewalls, routers and switches; troubleshoots, diagnoses and resolves or coordinates the resolution of user problems and complaints with equipment and service providers; establishes and reviews preventative maintenance schedules.
- Installs, customizes, configures, tests, optimizes and maintains network and firewall servers and device hardware and software; monitors performance of assigned firewalls, servers, routers and switches; provides onsite support.
- Analyzes, troubleshoots and resolves network problems and applications access issues; reinstalls and configures software; reboots servers; retrieves and recovers user data files, folders and directories; works with users to assist them in uses of network applications.
- Participates in technical network and telecommunications infrastructure planning to ensure appropriate automated system connections to all credit union branches and facilities and third-party data interfaces, including Intuit, Federal Reserve, MeridianLink, Interpro, STAR and Total Systems, in order to meet credit union needs and requirements.
- Makes programming changes on a large, complex network communications switch system to add, move and/or modify network users, equipment, lines and automated services; maintains system databases on physical locations, descriptions, access privileges and routing protocols for network users and services.
- Performs day-to-day administration, maintenance, modification, troubleshooting, repair and support of network, firewall and VoIP communications systems and equipment including Cradlepoints, switches, routers, network analyzer, TCP/IP protocols and other complex, state-of-the-art network communications systems and services.
- Troubleshoots, identifies and isolates causes of systems and equipment problems and failures and determines timely solutions; works with users and other infrastructure staff to correct problems and document solutions.
- Researches, evaluates and orders hardware and software based on specifications; works directly with vendors to test and purchase new hardware and software; develops policies and procedures and participates in installing, configuring and running software and hardware; develops and manages annual budget for network systems.
- Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.
Education Requirements
4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or a closely related field - Required
Experience Requirement
5 Years - Responsible experience in the installation, configuration, troubleshooting, repair, maintenance, upgrade and performance monitoring of network and firewall infrastructures - Required
SKILLS/ABILITIES
- Network architectures and theory and principles of network and firewall design and integration, including topologies and protocols.
- Principles, practices, methods, tools and utilities of systems/network/firewall administration and maintenance.
- Principles, methods and techniques for installation, configuration and operation of network and firewall systems, hardware and devices.
- Methods and techniques for performing connectivity testing and troubleshooting, including the uses of diagnostic tools and equipment.
- Programming theory and languages applicable to RFCU's platform/network operating systems.
- Perform complex network and firewall administration functions in a multi-platform network environment accurately and efficiently.
- Troubleshoot and resolve complex and ambiguous hardware, software and connectivity problems.
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
- Resolve problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Operate computers and use business software and other standard office equipment.
- Understand and follow written and oral instructions.
- Set priorities and manage one's own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Intermittent standing, sitting, walking, bending and climbing.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
- Works in a typical technology office environment.
- Provides on-call technical assistance on a 24x7 basis.
- Work hours may include early mornings, evenings, nights, weekends or holidays.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
