Customer Experience Professional (Finance)
As a Customer Experience Professional here at Honeywell, you will have the opportunity to provide exceptional technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be accountable for resolving complex inquiries and issues, ensuring customer satisfaction, and driving the success of our operations. Your expertise and dedication to customer service will play a crucial role in enhancing the efficiency and productivity of our customers' operations.
In this role, you will impact the success of our customers by providing timely and effective technical solutions, troubleshooting complex issues, and delivering exceptional customer service.
You will report directly to ISC Customer Service AMER Leader and you'll work out of our factory in Houston, TX on a hybrid work schedule.
KEY RESPONSIBILITIES
- Resolve complex inquiries and technical issues for our customers
- Provide exceptional technical support and expertise for our IA solutions
- Work with cross-functional teams to ensure customer satisfaction
- Conduct training sessions for team members and customers when needed
- Stay updated with industry trends and advancements to provide recommendations for improvement
- Handle returns, warranty and quality inquiries
- Work corrective actions with affiliates on failed order
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.As a Customer Experience Professional here at Honeywell, you will have the opportunity to provide exceptional technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be accountable for resolving complex inquiries and issues, ensuring customer satisfaction, and driving the success of our operations. Your expertise and dedication to customer service will play a crucial role in enhancing the efficiency and productivity of our customers' operations.YOU MUST HAVE
- Minimum of 3 years of proven experience in customer support or a related role in a business office culture
- Strong technical knowledge and expertise in Industrial Automation technologies
- Excellent problem-solving and troubleshooting skills
- Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Strong customer focus and ability to build and maintain relationships
WE VALUE
- Bachelor's degree in a technical discipline such as science, technology, engineering, or mathematics
- Experience providing expert-level customer support
- Continuous learning mindset and willingness to stay updated with industry advancements
- Strong problem-solving and thoughtful abilities
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.