Reports to the Manager, Computer Operations. Under general supervision, monitors and operates computer systems in accordance with operating instructions. Loads and unloads various input and output peripheral devices and assists users to resolve hardware malfunctions. Prints and distributes computer-generated reports accurately.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school education (or equivalent). One to two years of vocational technical school, or college-level courses in Computer Science, is desired. One to two years of related computer operations experience is required.
Knowledge & Skills
Requires the technical skills and knowledge necessary to effectively operate a computer system and peripherals.
Requires basic math skills.
Demonstrates the communication skills (both verbal and written) necessary to communicate effectively with the staff (at all levels) from end-user departments and vendors.
Demonstrates a willingness to develop and maintain a basic understanding of end-user department operations and how they interact with each other in a computerized environment.
Requires the analytical skills needed to follow computer operation instructions (both written and verbal), as they relate to computer failure recovery routines and procedures, safety rules, etc.
Requires good organization skills and the ability to work effectively with minimal supervision, pay close attention to details, prioritize workload, perform multiple tasks simultaneously and meet deadlines.
Requires the fine-motor coordination skills necessary to operate computer terminal keyboards and other equipment specific to the needs of the Department.
Working Conditions
Work is performed in a computer room with some noise from equipment and varying temperature settings (due to the air conditioning requirements).
Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. Frequent interruptions are possible.
Work schedule may vary in order to meet the needs of the Department.
Physical Demands
Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time; lift, hold or carry objects weighing up to 30 pounds; use common computer hand tools; etc.) to perform the essential functions of the position.