Enrollment Enablement Manager (Sales)

SUMMARY

The Enrollment Enablement Manager (EEM) is a blend of a data analyst, a marketing/content liaison, and a field trainer role. Some of the key functions of this role include interacting with both the field and the marketing team to create a consistent message while assisting with onboarding new admissions employees. The ideal individual for this role will have a very specific skillset to include an analytical mindset, prior experience as an Admissions Representative and Director of Admissions, experience working with other departments and a high level of training ability.  All Concorde associates are required to display professionalism and uphold Concorde's Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

KEY RESPONSIBILITIES

• Run and evaluate daily, weekly, and monthly reports through the Conext system (currently Velocify) to provide actionable takeaways for both the CSC admissions teams along with the campus admissions teams.
• Run and analyze reports as needed and as assigned by the CSC Admissions leadership team.
• Partner with the IT team as needed to expand reporting under the direction of the CSC Admissions leadership team.
• Collaborating with the CSC Admissions team to ensure ongoing improvements are made in the CRM system to best serve our organization and students.
• Work as a liaison for the admissions team with the marketing team to ensure content development meets the needs of both teams while providing consistent, quality and relevant material.
• Partner with the CSC Admissions team as a backup to the Director of Admissions Support in their absence which includes being a liaison with our external call center and our internal marketing systems along with being a technical expert in our CRM to assist in ticket processing.
• Partner with the CSC Admissions team on creating an Annual Training calendar for new admissions employees.
• Partner with the CSC Admissions team to provide new hire training for the roles of Admissions Coordinator, Admissions Representative, Admissions Director, and Regional Director of Admissions.
• Partner with the CSC Admissions team to expand the current new hire checklists while also further developing the current practices to include improvements to both the new product knowledge training and the compliance portion of the training.
• Develop recognition slides for weekly Director of Admissions huddles along with monthly and annual recognition calls under the guidance of the CSC Admissions team.
• Become the subject matter expert for our presentation tool Zoomifier to make improvements throughout the year and assist in the training of new employees.
• Perform other duties, as assigned.

TRAVEL

• Willingness and ability to travel as needed (up to 30%).

EXPERIENCE/EDUCATION

• Bachelor's degree preferred, but five years of duties-specific job experience may be substituted.
• 10+ years of proprietary education experience in at least one of the following areas: business development/growth, admissions management, operations, academics, or other related leadership role.
• 5+ years of demonstrated success developing and nurturing executive level relationships in education, healthcare, or a related field.
• Demonstrated success in the allied health market, via admissions, relationship management or strategic alignment with health care providers and partners.
• Skilled trainer with the ability to communicate and interact effectively in a cross-functional and inclusive environment.
• Skills consistent with an entrepreneurial and tactical approach.
• Passion for the intersection and combined synergies of technology and healthcare.
• Willingness and ability to travel as needed (up to 30%).