Training and Quality Generalist - Waldorf Astoria Park City (Finance)

Waldorf Astoria is looking for a Training and Quality Generalist to join the Human Resources Team in Park City!

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our g uests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website , Instagram, Facebook , YouTube

Classification: Full-Time

Shift : Monday - Friday, AM shift

Why join theWaldorf Astoria Park City?

• Free Epic Local Ski Pass ( Winter Season only )

• Drastically discounted spa services

• Work in an environment where kindness, creativity and authenticity is highly appreciated

• Complimentary meals on duty

• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts

• The world is yours- Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

*Please note, benefits may vary depending on the classification status of the position.

What will I be doing?

The Training & Development Specialist plays a vital role in supporting the learning culture at Waldorf Astoria Park City. This position works closely with the Director of Learning & Development to ensure all training, onboarding, and quality efforts align with our luxury service standards. While this list outlines the core responsibilities of the role, it is not all-inclusive-flexibility and collaboration are key to success in our dynamic and service-focused environment.

Key Responsibilities:

• Compliance & Safety Training: Coordinate and track completion of required trainings including Harassment Prevention, Active Shooter Awareness, ADA, First Aid, Food Handler, CPR, and Alcohol Certifications.
• Learning Systems & Assignments: Maintain accurate records in our internal LMS. Assign courses, monitor completions, and provide technical support to team members.
• Training Calendar Management: Maintain and distribute a property-wide training calendar that includes orientation dates, leadership sessions, and department-specific learning(s).
• Onboarding Support: Coordinate & Participate new hire orientation logistics, track onboarding checklists, and support communication of transfers and promotions. Assist in delivering the New Leader Onboarding Program.
• Department Training Tools: Support the upkeep of Job Skills Checklists and departmental Training Grids to ensure consistent, structured onboarding across all operational areas. This includes collaborating with the Director of L&D to create customized content and creative training programs.
• Luxury Standards & Auditing: Assist with quality service training, service energizers, coaching on achieving standards, service audits, SWOT analysis reviews, and Quality Metric Scorecard. Participate in ongoing preparation and support for quality evaluations.
• Recognition & Engagement: Partner with multiple departments including Human Resources to coordinate team member birthday and milestone celebrations, and other internal recognition programs.
• Ambassador Network & Culture: Act as the main coordinator for the Waldorf Astoria Ambassador Network and support team member involvement in property-wide initiatives, including culture-building programs and community outreach.
• Communication & Announcements: Prepare and distribute team member announcements for new hires, transfers, and internal promotions to build awareness and foster connection. Communicating new expectations and standards are critical to the success of this role.
• Reporting & Briefs: Assist with reporting projects such as KPI Executive Briefs, training completion audits, and monthly updates on learning milestones or initiatives.
• Security & Audit Support: Track participation in safety training and assist in supporting training initiatives that prioritize safety.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.