Office Assistant I (Maintenance)

Department: Sanitation/Public Works
Position Control Number: 0700-025
FLSA Status: Non-Exempt, position is eligible for overtime
Safety Sensitive Designation: This position is not designated as safety-sensitive.
Random Drug/Alcohol Test: No
Opening Date: May 20, 2025
Closing Date: May 27, 2025 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts managements right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

An Equal Opportunity Employer

JOB SUMMARY: Responsible for providing clerical support to Sanitation and Animal Services Departments by greeting visitors and providing general information to the public and county employees.

ESSENTIAL JOB FUNCTIONS:
Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed.Prepares pay vouchers for refunds to Sanitation accounts; obtains Directors signature and forwards to Comptrollers office.Establishes new customer sanitation accounts; obtains Directors signature; forwards account information and guidelines to new customers.Processes adjustments, deletions, etc., to Sanitation accounts with Directors approval.Receives requests for litter and dumpsite cleanup; produces work orders and records completion. Maintains work order management database with photos and necessary customer information; updates and adds notes as needed. Tracks, records, and files recycling information. Audits work orders to ensure completion in a timely manner. Ensures work orders are given on the correct day to follow the proper route schedules. Answers phone calls and provide general information concerning services provided by the Sanitation and Animal Services Department.Greets and directs visitors to appropriate department personnel. Enters service requests for Sanitation and Animal Services into the relevant in-house database; selects appropriate forms in the database for service complaints, cart requests, and scheduling of bulky items and limb pickup. Prints, and sends by email, copies of work orders as needed.

SECONDARY DUTIES AND RESPONSIBILITIES:
Receives domestic animal complaints by phone; logs complaints into computer database; and dispatches appropriate Animal Control officers when requested based on the location of the complaint.Establishes hard copy and computer files for landlord accounts.Provides assistance with special projects such as large mailouts and certified mail.Accepts payment for Sanitation fees occasionally from walk-in customers; verifies cash and issues receipts. Performs other related duties as required.

PERSONNEL SUPERVISED: None.

WORKING CONDITIONS:The majority of duties are performed in a smoking-restricted office environment.

MINIMUM QUALIFICATIONS:
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Good knowledge of billing procedures and processes involved with Sanitation collections.Good knowledge of standard office practices, procedures, and equipment.Good knowledge of basic mathematics.Good knowledge of word processing and excel software.Ability to count money.Ability to accurately calculate bills.Ability to operate and communicate effectively on a two-way radio.Ability to deal with people and customers tactfully and effectively.Ability to establish and maintain a detailed record-keeping system.Ability to attend work regularly and reliably.Skill in the operation of a 10-key calculator.Skill in the operation of, and data entry into, a personal computer.

PHYSICAL REQUIREMENTS:

Digital dexterity is necessary for keyboard operation. Visual acuity is needed for use of a computer screen.Ability to communicate effectively orally, in person, and via telephone.

EDUCATION AND EXPERIENCE:
Completion of high school or equivalency; considerable work experience with clerical support, financial record keeping; or related duties; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.