ACCOUNT MANAGER (Administrative)
About Avid Acceptance
We are searching for passionate and driven individuals to join our team! Based in Cottonwood Heights, UT, Avid Acceptance is a specialty auto finance company built on a people-first philosophy. We set a higher standard in lending by prioritizing exceptional service, accessibility, and fast decisions for our dealer partners.
Our Vision
To be the leader in auto financing for people rebuilding after bankruptcy by transforming the entire customer experience with trust, accountability, compassion, and dignity.
Our Commitment
At Avid Acceptance, we believe that every employee contributes to our larger mission. We believe that by investing in our people, we cultivate a culture of growth and purpose. Further, we maintain that the growth of our organization is rooted in the personal and professional development of our employees.
What we can offer you:
- Health benefits - Medical, Dental, Vision, and Flexible Spending Account (FSA benefit)
- Wellness program / Employee assistance program
- 401(k) with employer match
- Company-paid Life and AD&D insurance
- 9 company paid holidays including birthday
- Paid vacation and sick leave
- Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon etc.)
- $35 credit per month to use in our fully stocked Marketplace
Compensation:
- Starting based on experience
Equal Opportunity Employer
Avid Acceptance is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, marital status, national origin, age, disability, veteran status, or other legally protected characteristics.
Your Right to Work
In compliance with federal law, applicants must be authorized to work in the U.S. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Description
Avid Acceptance is seeking a motivated and detail-oriented Account Manager to join our Account Servicing Department. This role is essential in managing delinquent customer accounts, negotiating payment arrangements, and reducing company losses. The ideal candidate is a strong communicator, problem solver, and negotiator who enjoys working in a team environment and is committed to excellence in customer service.
What You'll Do:
- Contact customers regarding past-due accounts and assist in resolving outstanding balances.
- Identify, track, and investigate delinquent accounts to determine the best course of action.
- Work closely with customers to negotiate payment arrangements and guide them through repayment options.
- Follow up with customers to ensure timely payments and maintain positive relationships.
- Use databases to monitor and update account status, including changes related to bankruptcies, repossessions, and other relevant events.
- Complete Welcome Calls with new customers, ensuring they understand their payment options and account terms.
- Monitor impounds and take necessary action to secure company collateral.
- Validate and approve due date changes and deferments when necessary.
- Assist with office duties and administrative tasks as needed.
Skills, Education, and Experience
- High school diploma or equivalent; bilingual skills are a plus.
- Experience in collections or past-due payment recovery (preferred but not required).
- Strong negotiation and problem-solving skills.
- Clear and effective communication skills, both verbal and written.
- Excellent time management and organizational abilities.
- High level of personal commitment and reliability.
- Basic computer literacy and ability to use databases.
Other Requirements:
- Must submit to a background check.
