JOB SUMMARY: The Financial Counselor II, under the general direction of the Patient Financial Advocacy Manager, works collaboratively with patients, family members, team members, and other departments by assisting, optimizing, coordinating, and clarifying opportunities to help patient's understand and cover healthcare costs. For the patient, the team member is critical in assisting with understanding and optimizing health insurance coverage, external assistance programs, and government assistance programs. The financial counselor's core responsibility is to ensure that all patients are able to receive world-class care and that all options are exhausted to help reduce financial toxicity while ensuring that the CARTI cancer program is able to collect on services provided. Other duties include providing patients and families a clear overview of treatment costs, acting as the patient's direct point of contact for all insurance and billing inquiries, and ensuring that patients have all necessary resources and information to make and maintain their appointments with a clear understanding of financial implications and coverage options.