Institute of Electrical and Electronics Engineers, Inc.
Order Management Associate (Administrative)
This position will work closely with all IEEE Account Managers, Inside Sales Reps, International Dealers, Subscription agents and end user customers on a daily basis, in both domestic and International markets. In 2018, the Order Management analyst processed over 5,000 orders, valued at more than $250M in IEEE revenue
This position reports to the Manager, Order Management, and functions as an individual contributor. This position must be able to work independently in a fast-paced, deadline-oriented environment, and is expected to recommend changes in department procedures/processes, as well as suggesting improvements to shared processes with departments outside of Customer Operations.
The role provides access to over 75 different online packages and 150+ online journals new/renewal online subscription orders. Additionally, Order management processes print / single journal subscription titles, print claims, create quotes for new sales, generate refunds, IP amendments, cancellations and processes trial requests for potential new customers.
The individual will be assigned International and Domestic territories that is well over a million dollars in IEEE revenue. Therefore, attention to detail and accuracy are critical to the success of this position. This individual will build a strong working relationship with the IEEE Dealers, IEEE Account managers, IEEE Sales reps as well as other key IEEE departments that include:
• Finance and Administration-Credit & Collections
• Finance & Administration-Facilities/Distribution
• Finance & Administration-Tax Management
• Pubs/MSD IT
• Product design with new products as well as latest pricing models for existent
• IEEE Computer Society
• IEEE ComSoc
While periodic overtime will be necessary, the influx of orders submitted between October and February will require more significant support to ensure the timely and accurate processing of orders within the monthly and year-end fiscal calendar that will impact the IEEE revenue stream and account manager and dealer commissions
For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under Category I - Office Positions.
IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.